Let’s change that.

Let’s change that.

We have all been there. You take on a client and then things change, new asks come up, added work and that takes more of your time. This means more of your time is consumed than planned and more is being delivered to the client than originally agreed.

What can you do when this happens?

Instead of becoming resentful and annoyed with the client, the work and yourself. *Choose communication* and let the client know what this change involves and what the added costs are. I like to do this in email so the client can see this written out clearly, often including an attached estimate for the breakdown of deliverables and costs.

People want to know a) what am I getting and b) what does it cost. I find it’s often that simple.

With these tools and documents in place we are clearly communicating what the client is receiving and what the costs are. We can’t assume the client knows the time each deliverable takes and it’s OUR responsibility to communicate this.

This fosters trust in our work and allows us to create high quality work for our clients.

If you’re curious to know more about the behind-the-scenes side of estimating and packaging creative projects, this is a space where we can share what works for our business. Shoot me a note to let me know you’re keen and I’ll do a share on how we do our client on-boarding online.

An afterthought on contracts here:

I want to assume you have a contract in place before you start any work. It should be clearly outlined that any added work will incur added costs, and this will be communicated and agreed before added work commences.